Refund policy

Right of Return

Except in cases excluded under Georgian law, customers have the right to withdraw from an online purchase without providing a reason within 14 calendar days from the date on which the product is received by the customer or by a third party designated by the customer, other than the carrier.

To submit a return request, the customer must contact us at brandpointgeorgia@gmail.com before the 14-day period expires and provide the following information:

  • Full name;

  • Order number and order date;

  • Date the product was received;

  • Details of the product to be returned;

  • A clear statement confirming the intention to return the product.

After receiving the return request, we will provide the customer with return instructions. The product must be returned to the following address: Apart Mall, 2nd Floor, 1 Rustavi Highway, Kvemo Ponichala, promptly after sending the return notification, but no later than within 7 calendar days.

Please do not send the product before receiving the return instructions.

Condition of Returned Products

Customers may inspect a product only to the extent necessary to determine its nature, characteristics, and functionality. The customer is responsible for any reduction in the product’s value resulting from handling or use beyond what is necessary for this purpose.

Where reasonably possible, the product should be returned with all originally supplied items, tags, and packaging. Damage to the packaging alone does not exclude the customer’s statutory right of return. However, any reduction in value caused by the use of or damage to the product may affect the amount refunded.

Brand Point sells only new clothing and accessories. Any known product-specific characteristics are disclosed in the product description. This does not limit the customer’s statutory rights if a product is non-conforming or has an undisclosed defect.

Hygiene Products and Exceptions to the Right of Return

For health and hygiene reasons, sealed underwear and other hygiene-sensitive products cannot be returned if their sealed packaging or protective seal has been opened or broken after delivery. If the sealed packaging or protective seal remains intact, the customer’s statutory right of return remains valid.

The right of return may also not apply in other cases specified by Georgian law, including products made to the customer’s individual specifications or clearly personalised to meet their specific needs.

Return Shipping Costs

The customer is responsible for the direct shipping costs associated with returning a product, unless the product is defective, damaged, incorrectly delivered, or otherwise does not conform to the order. In such cases, the customer must contact us within a reasonable period after receiving the product and, where possible, provide photographs showing the issue.

Refunds

If the return request is approved, the amount paid by the customer, including the cost of standard delivery, will be refunded within 3–5 business days after we receive the return notification. If the customer selected a delivery method that was more expensive than our standard option, the additional cost will not be refunded.

Brand Point reserves the right to withhold the refund until the returned product has been received or the customer provides proof that the product has been sent back, whichever occurs first.

Refunds will generally be issued using the same payment method used for the original purchase, unless the customer agrees to another lawful method. The time required for the funds to appear in the customer’s account may also depend on the processing times of the relevant bank or payment provider.

This policy does not limit any rights granted to customers under the applicable laws of Georgia.