Shipping policy

Shipping Fees and Delivery Times

The standard delivery fee for Brand Point orders is GEL 7. Delivery is free for orders with a total value exceeding GEL 200.

The estimated delivery time within Tbilisi and other big cities takes 1–3 business days after order confirmation. Delivery to other areas takes up to 3-5 business days after the order has been processed, unless a different timeframe is specified at checkout, on the product page, or in the order confirmation. Saturdays, Sundays, and public holidays established under Georgian law are not considered business days.

Delivery is available only to addresses supported during the checkout process. If delivery to a particular address is unavailable, we will contact the customer to arrange a suitable alternative.

Order Processing

Order processing begins after the order and, where advance payment is required, the payment have been confirmed. Orders received outside business hours, on weekends, or on public holidays may begin processing on the following business day.

To ensure successful delivery, the customer must provide an accurate name, telephone number, and complete delivery address. Incorrect or incomplete information, an inability to contact the customer, or the recipient’s absence at the delivery address may result in delays or additional redelivery charges.

Delivery Delays

The stated delivery time of 1–3 business days is an estimate. Delivery may be delayed due to high courier demand, adverse weather conditions, emergencies, difficulties accessing the delivery address, or other circumstances beyond Brand Point’s reasonable control. Where possible, we will notify the customer of any significant delay.

Receiving an Order

Upon receiving an order, customers are asked to inspect the parcel’s packaging and confirm that its contents match the order. If the packaging is significantly damaged, the product is damaged, or the order is incorrect, please contact us immediately by telephone at 595 16 21 23 or by email at brandpointgeorgia@gmail.com and, where possible, provide photographs showing the issue.

Changing the Delivery Address

The delivery address can only be changed before the order has been handed over to the courier service. To request a change, please contact us as soon as possible. Once the parcel has been handed over to the courier, changing the address may no longer be possible or may result in additional charges.

Failed Delivery

If an order cannot be delivered due to incorrect information provided by the customer, an inability to contact the customer, or an unjustified refusal to accept the parcel, the customer may be responsible for the cost of redelivery.